Frequently Asked Questions (FAQs)
Yoja Ladder Company – Your Trusted Partner in Custom & Wholesale Ladder Manufacturing
1. What types of ladders do you manufacture?
We manufacture a wide range of ladders including:
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Aluminum extension ladders
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Telescopic ladders
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Folding ladders
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Multipurpose combination ladders
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Step stools & platform ladders
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Fiberglass ladders (on request)
2. Can I customize the size, material, or color of my ladder order?
Yes. We offer full customization including:
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Height, width, load capacity
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Material: aluminum, steel, fiberglass
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Surface treatment: anodizing, powder coating
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Branding: logo printing, labels, and custom packaging
3. What’s your MOQ (Minimum Order Quantity)?
For standard products, our MOQ is generally 100–300 units, depending on the model.
For customized designs, the MOQ may vary. Contact us for detailed evaluation.
4. Do you offer OEM and ODM services?
Yes. We support both:
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OEM: You provide your design or brand, we manufacture it.
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ODM: We design ladders based on your needs from concept to final production.
5. Are your ladders certified?
Yes. Our products can meet EN131, ANSI, or GB standards depending on market requirements. We also offer third-party testing for bulk orders upon request.
6. How long is your lead time?
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Samples: 7–10 working days
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Mass production: 25–35 days depending on complexity and order volume
7. Can I order a sample before placing a bulk order?
Absolutely. We encourage clients to test our quality before placing large orders. Sample costs can be refunded against bulk purchases in some cases.
8. Do you accept small trial orders?
Yes, we accept trial orders for new customers, subject to availability and MOQ negotiation. It’s a great way to start business with us.
9. Where is your factory located? Can I visit?
Our factory is in Yongkang, Zhejiang Province, China. You are welcome to visit us! Please contact us in advance to schedule a factory tour.
10. What payment terms do you accept?
We usually accept:
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T/T (Telegraphic Transfer): 30% deposit, 70% before shipment
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L/C at sight (for large orders)
Other methods (PayPal/Western Union) may be considered for samples or small orders.
11. Do you offer after-sales support or warranty?
Yes. We provide:
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1-year warranty for manufacturing defects
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Technical support & spare parts (for bulk orders)
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Rapid resolution of any product issues
12. How do you package your ladders for shipping?
We use:
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PE bags, foam, or protective film for each unit
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Export-grade cartons or custom printed boxes
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Palletized or bulk loading options based on destination
13. Can you ship worldwide?
Yes. We export globally and work with both sea and air freight forwarders. We can also assist with customs documents, CO, Form E, or other required certificates.