Return & Refund Policy
Effective Date: [Insert Date]
At Yoja Ladder Company, your satisfaction is important to us. As a manufacturer of custom and wholesale ladders located in Yongkang, Zhejiang Province, China, we offer a clear and fair return policy to support our clients globally.
1. Return Eligibility
Since many of our products are custom-made or OEM, returns are generally only accepted under the following conditions:
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The product arrives damaged or defective
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You received the wrong product or incorrect specifications
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The product was not manufactured according to the approved sample or order confirmation
If your situation does not match the above, please contact our support team for evaluation.
2. Return Request Procedure
To initiate a return:
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Contact our customer service at within 7 days of receiving the product.
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Provide your order number, description of the issue, and photos/videos of the defective or incorrect item.
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Our quality control team will assess your case within 2–3 working days.
If approved, we will offer:
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A replacement shipment, or
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A partial/full refund, depending on the situation
3. Non-Returnable Items
We cannot accept returns under the following conditions:
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Products damaged due to improper use, storage, or handling
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Customized ladders made according to exact client specifications with no defect
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Items returned after 15 days of delivery
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Products not purchased directly from Yoja Ladder Company
4. Shipping Costs
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If the error is on our side (e.g., manufacturing defect or wrong shipment), Yoja Ladder will cover all return shipping costs.
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If the return is due to buyer’s change of mind or incorrect order details, shipping costs are the buyer’s responsibility.
5. Refunds
Refunds will be processed via the original payment method or as a credit toward your next order. Please allow 7–10 business days for refund processing after return confirmation.
6. Damaged Shipments
If you notice that your product was damaged during shipping:
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Note it on the shipping receipt immediately
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Take photos and contact us
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Keep all packaging materials for inspection
7. Custom Orders Clause
Because most of our ladder products are made-to-order, we highly recommend confirming all specifications, drawings, and samples before mass production. This ensures alignment and reduces disputes.
8. Contact Us
For any return-related questions, please contact:
Yoja Ladder Company